Cobwebb Standard Maintenance Plan

The Cobwebb Standard Maintenance plan is focused exclusively on maintaining the stable operation of your CPPD software. This comprehensive plan covers all the areas required to deliver stability and peace of mind to our valued customers. It outlines the included features and clearly defines the terms and service levels you can expect from us.

Our standard support hours are Monday to Friday 9am-5.30pm GMT. If you require Out of Hours support please speak to a member of our team for further information.

Features

  • Incident Support
  • Incident Report Line
  • Incident Management Portal
  • and more!

Plan Features

  • Incident Support
  • Incident Report Line
  • Incident Management Portal
  • Upgrade Assurance
  • Bug Fixes/ PTFs
  • Licence Migration
  • Temporary DR Licence
  • User Guide
  • 1 hour of Cobwebb College
  • Definitions
  • Severity Levels
  • Escalation / Complaints
  • Limits

Contact Details
Incident Report Line: +44 (0) 1732 447900
Incident Management Portal: https://cobwebb.com/support_welcome/incident-support/
User Guide: https://cobwebb.com/support/guide/

Cobwebb Standard Maintenance Plan PDF
Back to top Request a demo Feedback
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies to enhance your browsing experience. By continuing to browse or use our site, you consent to the use of cookies. Cookies are small text files stored on your browser that enable us to recognize you when you return, provide personalized content, and improve site functionality. We also use cookies to analyze user behavior and track which sections of the website are most engaging to help us improve our services.

You can manage your cookie preferences or disable cookies at any time by adjusting your browser settings. For more information on how we use cookies and your data privacy rights, please refer to our Privacy Policy.